Effective Date: 23.02.26
Business Name: Coco's House of Design
Contact Email: Cocos.houseofdesign@gmail.com

 

1. INTRODUCTION

Coco's House of Design (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or purchasing our services, you agree to the terms of this Privacy Policy.

 

2. INFORMATION WE COLLECT

We may collect and process the following types of personal data:

2.1 Information You Provide Directly

• Full name

• Email address

• Phone number

• Business name

• Billing details

• Project information and brand assets

• Any information submitted via contact forms or enquiry forms

 

2.2 Payment Information

Payments are processed via secure third-party payment providers. We do not store full card details on our servers.

 

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and usage data

 

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and manage our design services

• Communicate with you regarding projects and enquiries

• Process payments and invoices

• Deliver completed work

• Improve website functionality and user experience

• Comply with legal obligations

We only use your data where we have a lawful basis to do so under UK GDPR.

 

4. LAWFUL BASIS FOR PROCESSING

Under UK data protection law, we rely on the following lawful bases:

• Contractual necessity – to perform services you have requested

• Legitimate interests – to operate and improve our business

• Legal obligation – for tax, accounting, or regulatory purposes

• Consent – where required (e.g., marketing emails)

You may withdraw consent at any time.

 

5. SHARING YOUR INFORMATION

We do not sell your personal data.

We may share your information with:

• Payment processors

• Website hosting providers

• Cloud storage providers

• Professional advisors (e.g., accountants, legal advisors)

• IT service providers

All third parties are required to respect the security of your data and comply with applicable data protection laws.

 

6. DATA RETENTION

We retain personal data only as long as necessary to:

• Complete your project

• Meet legal, tax, and accounting requirements

• Resolve disputes

Typically, project-related information may be retained for up to 6 years for legal and tax purposes.

 

7. DATA SECURITY

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration.

However, no method of internet transmission is 100% secure.

 

8. YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict processing

• Object to processing

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:
Cocos.houseofdesign@gmail.com

 

9. COOKIES

Our website may use cookies to improve user experience and analyse traffic.

You can adjust your browser settings to refuse cookies. Please note that disabling cookies may affect website functionality.

If required, a separate Cookie Policy will be provided.

 

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

 

11. INTERNATIONAL TRANSFERS

If we use service providers located outside the UK, we will ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR.

 

12. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.